Online Stores
Turnaround Time and Delivery Information
Turnaround time is approx. 2 weeks, however this can increase during busy periods. Please order as soon as possible if needed for a certain date or event.
For orders to be posted - all items are posted as either 1st class small parcels with Royal Mail, or as a standard parcel with the courier delivery firm Evri.
For orders to be collected - please select the 'in-store collection' tickbox in the checkout section and we will call you when your item is ready.
Please note that all items are printed and/or embroidered to order. We do not hold stock in store.
Returns & Exchanges
- Returns are accepted within 30 days from the date of order.
- We're happy to exchange items for a different size or for a refund, so long as they are returned to us in a resaleable condition.
- Please note we cannot accept returns on items that have printed or embroidered names, initials, or any other type of personalisation.
- We are not responsible for covering the delivery costs for any items you return to us by Royal Mail, by courier, or by any other delivery service.
- We are not responsible for refunding any item which gets lost in transit or is not delivered for whatever reason by Royal Mail, by courier, or by any other delivery service.
Please give us a call or email and let us know before you send any returns. Please reuse the bag it was delivered in (or a similar, suitable alternative). All parcels sent have an address label on, please return it to this address (also listed at the bottom of this page). Once we have the items back and have checked if they are in a resaleable condition, we will issue a full refund via Paypal. This can take a couple days to clear and return to your account.
Colours
Please note the actual garment/print colours may vary. We try to ensure the images displayed on our website are as accurate as possible, however different monitors/screens have different display settings, colour profiles, and resolutions that can make colours appear different on screen than they are in person.
Please click the logos below to see all items available for that club, school, or organisation. If you would like some help or have any problems, please feel free to give us a call on 01646 696904 or email info@stbridesbay.com.
